Floating Customer Service Supervisor — Lead Branch Teams

Baycoast Bank; New Bedford (MA); On-site; USD 44,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Holidays

Professional development

Educational assistance

Tuition assistance

Pension plan

Employee banking perks

Career advancement

Job summary

BayCoast Bank is seeking a Float Customer Service Supervisor in New Bedford, MA to lead a dynamic branch team. You will supervise tellers, coach staff, and ensure outstanding service while driving referrals and branch growth.

This full-time role requires prior teller experience, strong leadership, and a customer-centric approach. Availability to float among multiple locations may be needed, with the potential for mileage reimbursement.

Qualifications

• Minimum 1 year teller experience.
• Strong leadership skills.
• Customer-focused mindset.
• Knowledge of banking products.
• Strong attention to detail.
• Positive attitude and reliability.

Responsibilities

• Lead, coach, and develop teller staff.
• Provide ongoing training and feedback.
• Manage staffing schedules.
• Handle customer inquiries and resolve issues.
• Build strong relationships with customers.
• Identify referral opportunities.
• Support sales initiatives and branch goals.
• Oversee teller operations and cash handling.
• Maintain compliance with policies.
• Collaborate across departments.
• Participate in community events.

Skills

Leadership

Customer focus

Attention to detail

Reliability

Banking products knowledge

Job description

BayCoast Bank is seeking a Float Customer Service Supervisor in New Bedford, MA to lead a dynamic branch team. You will supervise tellers, coach staff, and ensure outstanding service while driving referrals and branch growth.

This full-time role requires prior teller experience, strong leadership, and a customer-centric approach. Availability to float among multiple locations may be needed, with the potential for mileage reimbursement.