Teller Supervisor: Lead Branch Team & Customer Growth

Beacon Bank; South Hadley (MA); On-site; USD 28,000 - 44,000; Full time

Job summary

Beacon Bank in South Hadley, MA seeks a Teller Supervisor to lead the teller line, supervise daily operations, and mentor staff to deliver exceptional customer experiences. You will oversee cash handling, compliance, and service quality while supporting branch growth and relationship development.

The role requires strong communication, coaching skills, and the ability to work flexible hours, including Saturdays.

Qualifications

• High school diploma or equivalent required; banking courses preferred.
• One to two years of senior teller or teller supervisor experience preferred.

Responsibilities

• Supervise teller line and daily operations to drive branch growth and customer experience.
• Assist in hiring and performance management in collaboration with branch management.
• Provide exceptional customer service and build relationships with customers and prospects.

Skills

Customer service

Relationship building

Communication

Interpersonal skills

Teamwork

Multitasking

Adaptability

Education

High school diploma or equivalent

Banking courses preferred

Job description

Beacon Bank in South Hadley, MA seeks a Teller Supervisor to lead the teller line, supervise daily operations, and mentor staff to deliver exceptional customer experiences. You will oversee cash handling, compliance, and service quality while supporting branch growth and relationship development.

The role requires strong communication, coaching skills, and the ability to work flexible hours, including Saturdays.