Banking Customer Service Specialist – Referrals & Transactions

WesBanco Bank Inc.; St. Clairsville (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. in Ohio seeks a Customer Service Representative (CSR) to be the first point of contact for customers and to process transactions accurately in line with bank policies. You will identify referral opportunities and ensure proper handling of customer service issues.

The CSR is expected to model the bank's standards, maintain confidentiality, balance the cash drawer, and support the Banking Center through effective communication and teamwork. Strong product knowledge is essential.

Qualifications

• Excellent customer service skills and professional communication.
• Ability to accurately process financial transactions.
• Strong understanding of security procedures and confidentiality.
• Identifies and pursues referral opportunities to support banking center goals.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Maintains cash drawer and balances cash handling procedures.
• Complies with security and audit procedures.
• Keeps employee and customer information confidential and secure.
• Answers incoming calls and supports banking center needs.
• Meets referral goals and directs complex issues to appropriate lines of business.
• Performs outbound calls as needed to support sales and service.

Skills

Customer service

Cash handling

Referral opportunities

Security procedures

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. in Ohio seeks a Customer Service Representative (CSR) to be the first point of contact for customers and to process transactions accurately in line with bank policies. You will identify referral opportunities and ensure proper handling of customer service issues.

The CSR is expected to model the bank's standards, maintain confidentiality, balance the cash drawer, and support the Banking Center through effective communication and teamwork. Strong product knowledge is essential.