Banking CSR: Service, Referrals & Transactions

WesBanco Bank Inc.; Youngstown (OH); On-site; USD 32,000 - 38,000; Full time

Job summary

WesBanco Bank Inc. in Youngstown, OH is seeking a Customer Service Representative (CSR) to process transactions accurately in line with bank policies and provide outstanding service as the first point of contact.

The role focuses on identifying referral opportunities, maintaining confidentiality, cash handling, and building product knowledge to meet customer needs and support the Banking Center's success. Strong communication and organizational skills are essential, with 1 year of cash handling,

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of cash handling, sales or customer service experience preferred.
• Ability to follow instructions and maintain confidentiality.

Responsibilities

• Models the Bank's Mission, Vision, and Pledge in day-to-day work.
• Accepts and accurately processes financial service transactions.
• Responsible for CSR cash drawer and balancing procedures.
• Complies with security and audit procedures.
• Maintains confidentiality of employee and customer information.

Skills

Customer service

Cash handling

Communication

Problem solving

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. in Youngstown, OH is seeking a Customer Service Representative (CSR) to process transactions accurately in line with bank policies and provide outstanding service as the first point of contact.

The role focuses on identifying referral opportunities, maintaining confidentiality, cash handling, and building product knowledge to meet customer needs and support the Banking Center's success. Strong communication and organizational skills are essential, with 1 year of cash handling,