Banking Customer Service & Referrals Specialist

WesBanco Bank Inc.; Defiance (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

WesBanco Bank Inc. in Defiance, OH is seeking a Customer Service Representative to serve as the first point of contact for customers, process transactions accurately, and uphold bank policies and security standards.

The CSR will identify sales opportunities and guide customers to the appropriate business lines. Candidates should have strong organizational skills, be able to multi-task, and maintain confidentiality.

Qualifications

• High school diploma or GED required.
• Cash handling and customer service experience preferred.
• Proficient in reading, writing and presenting information to customers.

Responsibilities

• Accept and accurately process all financial service transactions.
• Maintain CSR cash drawer and balance cash procedures.
• Provide excellent customer service and identify sales opportunities.
• Refer customers to appropriate lines of business for more complex issues.
• Respond to inbound calls and support Banking Center needs.
• Protect confidentiality of customer information.

Skills

Customer service

Cash handling

Referral opportunities

Security awareness

Outlook 365

Multi-tasking

Organizational skills

Education

High School Diploma or GED

Tools

Banking software

Microsoft Outlook 365

Job description

WesBanco Bank Inc. in Defiance, OH is seeking a Customer Service Representative to serve as the first point of contact for customers, process transactions accurately, and uphold bank policies and security standards.

The CSR will identify sales opportunities and guide customers to the appropriate business lines. Candidates should have strong organizational skills, be able to multi-task, and maintain confidentiality.