Banking Customer Service Specialist — Growth Path

Concentrix; Festus (MO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

DailyPay

Networking groups

Health & wellness programs

Mentorship programs

Modern office setting

DEI programs

Company celebrations

Job summary

Concentrix in Arnold, MO is hiring a Customer Service Representative to join a Fortune 500 company with an award-winning culture. You will listen to customer needs, handle debit/credit card inquiries, and resolve issues with empathy and clarity.

We offer a base pay of $17 per hour, incentives, and benefits like medical, dental, vision, 401(k), paid time off, DailyPay, mentorship, and an inclusive workplace. Requires 18+, HS diploma, strong communication, and residency near Arnold, MO.

Qualifications

• You must be at least 18 years of age.
• A high school diploma or equivalent.
• Strong communication skills in both verbal and written format.
• Exceptional listening and relationship building skills.
• Must have a minimum of 6 months customer service experience.
• Preferred experience in the banking and credit card industries.
• Must reside in the United States or have a valid U.S. address for residence near Arnold, MO.

Responsibilities

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Servicing Debit/Credit Card and Debit/Credit Card Fraud Calls; handling various account tasks and fraud inquiries.
• Maintain broad knowledge of client products and/or services.
• Prepare complete and accurate work including appropriate notation of accounts as required.
• Be tenacious in tracking, documenting, and retrieving information in call tracking database.
• Be comfortable with fraud prevention, collections, and transaction disputes.
• Ensure service delivered to our customers meets contractual KPIs.

Skills

Customer service

Communication

Empathy

Problem solving

Education

High school diploma or equivalent

Tools

PC knowledge

Job description

Concentrix in Arnold, MO is hiring a Customer Service Representative to join a Fortune 500 company with an award-winning culture. You will listen to customer needs, handle debit/credit card inquiries, and resolve issues with empathy and clarity.

We offer a base pay of $17 per hour, incentives, and benefits like medical, dental, vision, 401(k), paid time off, DailyPay, mentorship, and an inclusive workplace. Requires 18+, HS diploma, strong communication, and residency near Arnold, MO.