Banking Customer Service Pro — Growth & Perks

Concentrix; Des Peres (MO); On-site; USD 35,000 - 42,000; Full time

Job summary

Concentrix seeks a Customer Service Representative in Arnold, MO to deliver exceptional experiences for a world-renowned brand. This Fortune 500 company emphasizes people-first culture and inclusive growth. You will assist with Debit/Credit Card inquiries, fraud calls, and routine account maintenance while growing product knowledge and meeting KPIs.

Training and ongoing support are provided, with opportunities for development within a diverse, global team.

Qualifications

• You must be at least 18 years of age.
• A high school diploma or equivalent.
• Strong communication skills in both verbal and written format.
• Exceptional listening and relationship building skills.
• Creative problem solver.
• Minimum of 6 months customer service experience.
• Preferred experience in banking and credit card industries.
• Strong PC knowledge and computer navigation skills.
• Proficiency in fast-paced multi-tasking and resiliency.
• Eagerness to learn new technologies.
• Must reside in the United States and near Arnold, MO.

Responsibilities

• Listen attentively to customer needs and concerns; build rapport.
• Handle Debit/Credit Card and Fraud calls; process account actions.
• Maintain broad knowledge of client products and services.
• Prepare complete and accurate work with proper notation.
• Track, document, and retrieve information in call systems.
• Be comfortable with fraud prevention, collections, and disputes.
• Ensure service meets contractual KPIs.
• Deliver expert customer experiences with a smile.

Skills

Communication skills

Empathy

Active listening

Relationship building

Multi-tasking

Resilience

Tech savviness

Learning new technologies

Problem solving

Education

High school diploma or equivalent

Job description

Concentrix seeks a Customer Service Representative in Arnold, MO to deliver exceptional experiences for a world-renowned brand. This Fortune 500 company emphasizes people-first culture and inclusive growth. You will assist with Debit/Credit Card inquiries, fraud calls, and routine account maintenance while growing product knowledge and meeting KPIs.

Training and ongoing support are provided, with opportunities for development within a diverse, global team.