Banking Customer Experience Specialist

WesBanco Bank Inc.; Defiance (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. in Defiance, OH seeks a Customer Service Representative to welcome customers, process transactions accurately, and uphold bank policies. You will handle cash, respond to inquiries, and explore referral opportunities.

As the first point of contact, you will deliver friendly service, protect confidential information, balance your cash drawer, and support the Banking Center team in meeting sales and service goals.

Qualifications

• Accepts and accurately processes all financial service transactions.
• Maintains confidentiality of employee and customer information.
• Balances cash drawer and follows cash handling procedures.
• Demonstrates ability to interpret and follow written and verbal instructions.

Responsibilities

• Personally models the Bank's Mission, Vision, and Pledge.
• Accepts and accurately processes all financial service transactions.
• Responsible for CSR cash drawer ad follows proper balancing and cash handling procedures.
• Complies and operates within security and audit procedures.
• Maintains confidentiality of employee and customer information.
• Contribute in a team environment to service customer needs by answering calls and supporting Banking Center.
• Meets established referral goals and follows up on referrals.
• Develops and maintains knowledge of the Bank's products and services.

Skills

Customer service

Cash handling

Communication

Attention to detail

Education

High School Diploma or GED

Tools

Cash register

Job description

WesBanco Bank Inc. in Defiance, OH seeks a Customer Service Representative to welcome customers, process transactions accurately, and uphold bank policies. You will handle cash, respond to inquiries, and explore referral opportunities.

As the first point of contact, you will deliver friendly service, protect confidential information, balance your cash drawer, and support the Banking Center team in meeting sales and service goals.