Banking Customer Service Pro — Growth & Benefits

City National Bank; United States; On-site; USD 40,116,000 - 51,577,000; Full time

Job summary

City National Bank in Charleston, WV, is hiring a Customer Service Representative for an on-site role. You will greet customers, answer questions, process transactions, and promote banking products and services.

The ideal candidate has strong communication, attention to detail, and a commitment to delivering excellent service in a fast-paced environment. We offer a supportive team and opportunities for growth.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Provide exceptional customer service by promptly addressing inquiries and resolving issues.
• Serve as the first point of contact for customers in person and over the phone.
• Identify customers' needs to recommend appropriate banking products and services.
• Process transactions accurately including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking.
• Maintain accurate customer records in compliance with banking regulations.
• Collaborate with internal teams to address complex issues and ensure prompt resolution.

Skills

Communication skills

Problem solving

Attention to detail

Customer service

Proficient with banking software

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank in Charleston, WV, is hiring a Customer Service Representative for an on-site role. You will greet customers, answer questions, process transactions, and promote banking products and services.

The ideal candidate has strong communication, attention to detail, and a commitment to delivering excellent service in a fast-paced environment. We offer a supportive team and opportunities for growth.