Banking Customer Care Specialist - Growth & Service

City National Bank; Beckley (WV); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking friendly, detail-oriented Customer Service Representatives to join our on-site team in Beckley, WV. You will be the first point of contact, addressing inquiries and resolving issues with a professional approach.

Responsibilities include guiding customers on banking products, processing transactions, and promoting digital self-service solutions while ensuring accurate customer records and compliance with regulations.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Excellent communication skills, both verbal and written.
• Previous customer service experience in banking or financial institutions is a plus.

Responsibilities

• Provide exceptional customer service by promptly addressing inquiries and resolving issues.
• Serve as the first point of contact for customers in a professional manner.
• Identify customer needs and recommend banking products and services.
• Process deposits, withdrawals, and transfers accurately.
• Educate customers on self-service options and online banking questions.

Skills

Communication skills

Customer service

Problem solving

Attention to detail

Education

High school diploma

College degree preferred

Tools

Banking software

Job description

City National Bank is seeking friendly, detail-oriented Customer Service Representatives to join our on-site team in Beckley, WV. You will be the first point of contact, addressing inquiries and resolving issues with a professional approach.

Responsibilities include guiding customers on banking products, processing transactions, and promoting digital self-service solutions while ensuring accurate customer records and compliance with regulations.