Banking Customer Service Associate (On-Site)

PREMIER Bankcard, LLC; Watertown (SD); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Dental coverage

Vision coverage

401(k) match

Bonus days

Job summary

Premier Bankcard in Watertown, SD is seeking associates to handle inbound calls for our products and services. The role emphasizes customer satisfaction, compliance with policies, and a professional phone presence in a fast-paced environment.

We offer extensive paid training, shift options, and a comprehensive benefits package. Bilingual English/Spanish skills are rewarded with a 10% differential. On-site work, with opportunities for incentives and career growth.

Qualifications

• Experience in customer service environments preferred.
• Strong communication and listening skills required.
• Bilingual English/Spanish is a plus with 10% differential.

Responsibilities

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting customers with varying credit backgrounds.
• Aim for high satisfaction on customer surveys.
• Participate in team meetings and trainings.

Skills

Customer service

Phone communication

Bilingual English/Spanish

Job description

Premier Bankcard in Watertown, SD is seeking associates to handle inbound calls for our products and services. The role emphasizes customer satisfaction, compliance with policies, and a professional phone presence in a fast-paced environment.

We offer extensive paid training, shift options, and a comprehensive benefits package. Bilingual English/Spanish skills are rewarded with a 10% differential. On-site work, with opportunities for incentives and career growth.