Customer Retention Specialist - On-Site (Watertown)

First PREMIER; Watertown, Northern (SD, KY); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Full medical benefits for 20+ hours

Free dental and vision coverage

PTO, Sick Pay, and Bonus Days

401(k) – dollar-for-dollar match up to

Volunteer hours and wellness programs

Job summary

Premier Bankcard is hiring a Customer Retention Representative to handle inquiries and assist customers in Watertown, SD. The role focuses on resolving issues and offering retention solutions while guiding customers through benefits and rewards of keeping their accounts.

The position includes varied shifts, on-site work, and a comprehensive benefits package. Training is provided, with opportunities for career growth within the Premier family.

Qualifications

• Provide responsive customer service and resolve issues efficiently.
• Explain benefits, rewards, and features to retain accounts.
• Handle conversations with professionalism and comply with regulations.

Responsibilities

• Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.
• Educate customers on benefits, rewards, and features of retaining the account.
• Maintain control of conversations and appropriately answer customer objections and questions.

Skills

Customer service

Bilingual

Job description

Premier Bankcard is hiring a Customer Retention Representative to handle inquiries and assist customers in Watertown, SD. The role focuses on resolving issues and offering retention solutions while guiding customers through benefits and rewards of keeping their accounts.

The position includes varied shifts, on-site work, and a comprehensive benefits package. Training is provided, with opportunities for career growth within the Premier family.