Financial Services Customer Service Advocate (Bilingual Optional)

First PREMIER; South Dakota; On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Full medical benefits for 20+ hours

Dental and vision coverage

PTO and Sick Pay

Bonus Days

401(k) match

Employee Wellness Program

Volunteer hours

Job summary

PREMIER Bankcard is seeking a Customer Service Representative to handle inbound calls at the Dakota Dunes, SD site. You will follow established policies, aim for high customer satisfaction, and maintain a professional phone presence while assisting customers with product details.

The role offers varied shifts, extensive paid training, and a competitive benefits package. Bilingual skills earn a 10% differential, with on-site work and relocation considerations.

Qualifications

• Proven ability to handle customer inquiries with professionalism.
• Strong communication and listening skills.
• Comfort with following documented policies and procedures.

Responsibilities

• Answer inbound calls about products and services.
• Demonstrate professional phone presence and courtesy.
• Ensure customer satisfaction and resolve issues per policies.
• Participate in team meetings and training sessions.

Skills

Phone communication

Customer service

Policy adherence

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

CRM software

Job description

PREMIER Bankcard is seeking a Customer Service Representative to handle inbound calls at the Dakota Dunes, SD site. You will follow established policies, aim for high customer satisfaction, and maintain a professional phone presence while assisting customers with product details.

The role offers varied shifts, extensive paid training, and a competitive benefits package. Bilingual skills earn a 10% differential, with on-site work and relocation considerations.