On-Site Customer Care Associate | Flexible Shifts & Incentives

FIRST PREMIER BANK; Sioux Falls (SD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision coverage

Paid time off

401(k) match

Volunteer hours

Employee parties

Job summary

FIRST PREMIER Bank in Sioux Falls, SD is hiring for a customer service focused role with full-time and part-time options. You will handle inbound calls, apply policies, and strive for customer satisfaction while maintaining a professional phone presence.

Bilingual English/Spanish skills earn a 10% differential, though not required. On-site training is provided, including up to three weeks of paid instruction.

Qualifications

• Experience handling inbound calls and providing service.
• Ability to follow policies and procedures for daily operations.
• Comfort maintaining a professional demeanor on calls.

Responsibilities

• Answer inbound calls about products and services.
• Understand and apply company policies and procedures.
• Take accountability for customer satisfaction with a professional demeanor.
• Demonstrate strong phone presence when assisting customers with credit concerns.
• Aim for high satisfaction on customer surveys.
• Participate in team meetings.

Skills

Customer service

Communication

Phone presence

Bilingual English/Spanish

Job description

FIRST PREMIER Bank in Sioux Falls, SD is hiring for a customer service focused role with full-time and part-time options. You will handle inbound calls, apply policies, and strive for customer satisfaction while maintaining a professional phone presence.

Bilingual English/Spanish skills earn a 10% differential, though not required. On-site training is provided, including up to three weeks of paid instruction.