Bilingual CSR: Elevate Customer Experience, Flexible Shifts

PREMIER Bankcard, LLC in; Watertown (SD); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

Paid time off

Sick pay

Bonus days

401k match

Event discounts

Wellness program

Volunteer hours

Employee parties

Job summary

First PREMIER Bank and PREMIER Bankcard in Watertown, SD, are seeking Customer Service Representatives (Administrative) to handle inbound calls, uphold policies, and ensure customer satisfaction with a professional demeanor.

The role operates on-site in Watertown with varying shifts, offering competitive pay and extensive paid training. Bilingual English/Spanish is optional with a 10% differential.

Qualifications

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.
• Extensive paid training program, up to 3 weeks in length.

Responsibilities

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Job description

First PREMIER Bank and PREMIER Bankcard in Watertown, SD, are seeking Customer Service Representatives (Administrative) to handle inbound calls, uphold policies, and ensure customer satisfaction with a professional demeanor.

The role operates on-site in Watertown with varying shifts, offering competitive pay and extensive paid training. Bilingual English/Spanish is optional with a 10% differential.