Bilingual Customer Service Advocate — On-Site & Flexible Shifts

First PREMIER Bank/PREMIER Bankcard; Watertown (SD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

Paid time off

Sick Pay

401(k) match

Volunteer hours

Job summary

First PREMIER Bank in Watertown, SD, seeks a customer service representative to handle inbound calls about our products and services. The role requires understanding of existing policies and delivering a highly professional customer experience. Bilingual English/Spanish skills earn a 10% differential but are not required.

On-site position with varying shifts, full-time and part-time options. Training is extensive and paid, with incentives and opportunities for career growth within PREMIER

Qualifications

• Provide inbound call support for products and services.
• Understand policies and procedures used for daily operations.
• Maintain professional demeanor to ensure customer satisfaction.

Responsibilities

• Answer inbound calls about our products and services.
• Understand and apply policies and procedures used daily.
• Take accountability for customer satisfaction with a professional demeanor.
• Demonstrate strong phone presence while assisting customers with credit concerns.
• Aim for high satisfaction on customer surveys.
• Participate in team meetings.
• Engage in extensive paid training program (up to 3 weeks).
• Ongoing training opportunities for career growth.

Skills

Customer service

Communication skills

Bilingual (English/Spanish)

Job description

First PREMIER Bank in Watertown, SD, seeks a customer service representative to handle inbound calls about our products and services. The role requires understanding of existing policies and delivering a highly professional customer experience. Bilingual English/Spanish skills earn a 10% differential but are not required.

On-site position with varying shifts, full-time and part-time options. Training is extensive and paid, with incentives and opportunities for career growth within PREMIER