Customer Retention Specialist - Growth & Flexible Hours

First PREMIER Bank/PREMIER Bankcard; Watertown (SD); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Full medical benefits

Dental and vision coverage

PTO and sick leave

Bonus days and incentives

Job summary

First PREMIER Bank and PREMIER Bankcard in Watertown, SD are hiring for a Customer Service Associate on-site. You will respond to and resolve customer issues, educate customers on benefits, and help retain accounts while following company guidelines.

Extensive paid training up to 3 weeks; opportunities for incentives and career growth; shift options include daytime and evenings; candidates living within 50 miles preferred.

Qualifications

• Respond to and resolve customer issues for those considering closing accounts.
• Educate customers on benefits, rewards, and features of retaining the account.
• Maintain conversation control and address customer objections and questions.

Responsibilities

• Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.
• Ensure all tasks meet quality standards and comply with regulations by following procedures and guidelines.
• Educate customers on benefits, rewards, and features of retaining the account.
• Maintain control of conversations and appropriately answer customer objections and questions.

Skills

Customer service

Communication

Bilingual advantage

Job description

First PREMIER Bank and PREMIER Bankcard in Watertown, SD are hiring for a Customer Service Associate on-site. You will respond to and resolve customer issues, educate customers on benefits, and help retain accounts while following company guidelines.

Extensive paid training up to 3 weeks; opportunities for incentives and career growth; shift options include daytime and evenings; candidates living within 50 miles preferred.