Banking Customer Care Specialist — On-Site Growth

City National Bank; Carlisle (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid vacation

Job summary

City National Bank is seeking a Customer Service Representative to join our on-site team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and guiding them to suitable banking products and services.

You will process transactions, educate customers on self-service options, and maintain compliant records while collaborating with internal teams to ensure swift resolutions. A high school diploma is required, with a college degree preferred.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication

Problem solving

Detail orientation

Computer literacy

Education

High school diploma

Bachelors preferred

Tools

Banking software

Job description

City National Bank is seeking a Customer Service Representative to join our on-site team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and guiding them to suitable banking products and services.

You will process transactions, educate customers on self-service options, and maintain compliant records while collaborating with internal teams to ensure swift resolutions. A high school diploma is required, with a college degree preferred.