Banking Customer Service Pro — Growth & Impact

City National Bank; Verona (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking Customer Service Representatives to join our on-site team. You will deliver exceptional service, address inquiries, resolve issues, and promote banking products while handling transactions and guiding customers in online/mobile banking.

Join a team that values professional communication, accuracy, and a client-centric approach, with opportunities for growth, comprehensive benefits, and ongoing training.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Previous customer service experience in banking or financial institutions is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Communication skills

Problem-solving

Attention to detail

Customer service

Professional demeanor

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank is seeking Customer Service Representatives to join our on-site team. You will deliver exceptional service, address inquiries, resolve issues, and promote banking products while handling transactions and guiding customers in online/mobile banking.

Join a team that values professional communication, accuracy, and a client-centric approach, with opportunities for growth, comprehensive benefits, and ongoing training.