Banking Customer Advocate — Growth & Excellence

City National Bank; Carlisle (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking a Customer Service Representative to join our on-site team. You will be the first contact for customers, help with banking products, and resolve inquiries while processing deposits and transfers.

Strong communication and computer skills are essential, along with familiarity with banking software. Prior banking or financial service experience is a plus and a college degree is preferred.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in banking is a plus.
• Excellent verbal and written communication; detail-oriented.
• Proficient with computers and banking software.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication

Computer skills

Banking software

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank is seeking a Customer Service Representative to join our on-site team. You will be the first contact for customers, help with banking products, and resolve inquiries while processing deposits and transfers.

Strong communication and computer skills are essential, along with familiarity with banking software. Prior banking or financial service experience is a plus and a college degree is preferred.