Banking Customer Care Specialist

PutnamChamber

Hurricane (WV)

Hybrid

USD 28,000 - 36,000

Full time

3 hours ago

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Job summary

City National Bank is seeking Customer Service Representatives to join a team dedicated to delivering exceptional service. You will be the first point of contact for customers, addressing inquiries, guiding them through banking options, processing transactions accurately, and supporting online/mobile banking questions with a professional demeanor.

We value high school graduates (college degree preferred), excellent communication, and problem-solving skills.

Qualifications

Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Proficient computer skills and familiarity with banking software and systems.
Ability to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
Identify and assess customers' needs to recommend appropriate banking products and services.
Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
Educate customers on self-service options and assist with online and mobile banking inquiries.
Maintain accurate customer records and documentation in compliance with banking regulations.
Collaborate with internal teams to address complex customer issues and ensure prompt resolution.