Customer Service Advocate – On-Site Banking & Growth

City National Bank

Stephens City (VA)

On-site

USD 32,000 - 46,000

Full time

45 hours ago

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Job summary

City National Bank is seeking an on-site Customer Service Representative to deliver exceptional customer service and promote banking products. You will serve as the first point of contact, handle inquiries, and assist customers with online and mobile banking, deposits, withdrawals, and transfers, while maintaining accurate records and ensuring regulatory compliance.

The role requires strong communication, problem-solving, and rapport-building skills in a fast-paced banking environment.

Qualifications

Excellent communication skills, both verbal and written.
Strong problem-solving abilities with attention to detail.
Ability to build rapport with customers and work in a fast-paced environment.

Responsibilities

Provide exceptional customer service by promptly addressing inquiries and resolving issues.
Serve as the first point of contact for customers, representing the bank professionally.
Identify and assess customers' needs to recommend banking products and services.
Process deposits, withdrawals, and transfers accurately.
Educate customers on self-service options and assist with online/mobile banking inquiries.
Maintain accurate customer records in compliance with banking regulations.
Collaborate with internal teams to address complex issues and ensure resolution.