Banking Customer Experience Specialist

WesBanco, Inc.; Williamstown (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

WesBanco, Inc. in Williamstown, OH is seeking a Customer Service Representative to handle transactions and assist customers while promoting banking products.

You will be the first point of contact, delivering excellent service while following bank policies and safeguarding customer information. You will perform day-to-day cash handling, balance cash drawers, identify referral opportunities, and participate in a team environment to support branch operations.

Qualifications

• High school diploma or GED required.
• Cash handling and customer service experience preferred.
• Proficient with banking products and services knowledge.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Provide excellent customer service as the initial contact for clients.
• Identify referral opportunities and promote bank products.
• Follow security, cash handling, and audit procedures.
• Maintain confidentiality of customer information.

Skills

Customer service

Cash handling

Communication

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Outlook 365

Banking software

Job description

WesBanco, Inc. in Williamstown, OH is seeking a Customer Service Representative to handle transactions and assist customers while promoting banking products.

You will be the first point of contact, delivering excellent service while following bank policies and safeguarding customer information. You will perform day-to-day cash handling, balance cash drawers, identify referral opportunities, and participate in a team environment to support branch operations.