Banking Customer Experience Specialist

WesBanco, Inc.; Parkersburg (WV); On-site; USD 28,000 - 38,000; Full time

Job summary

WesBanco, Inc. in Parkersburg, WV seeks a Customer Service Representative to be the first point of contact for customers, processing transactions accurately and promoting banking products. You will balance cash and follow security procedures while delivering friendly service.

You will identify referral opportunities, support branch goals, and work in a team to ensure customer needs are met. Prior cash handling or sales experience is preferred.

Qualifications

• Must have at least 1 year of cash handling or customer service experience.
• Strong product knowledge for selling and promoting bank products.
• Ability to read and write simple correspondence and instructions.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Balances cash drawer and follows cash handling procedures.
• Maintains confidentiality of employee and customer information.
• Responds to customer needs via in-person or telephone interactions.
• Identifies referral opportunities and directs to appropriate banking center personnel.

Skills

Excellent Customer Service

Perform Customer Transactions

Operational and Security Proficiency

Identify Referral Opportunities

Education

High School Diploma or GED

Job description

WesBanco, Inc. in Parkersburg, WV seeks a Customer Service Representative to be the first point of contact for customers, processing transactions accurately and promoting banking products. You will balance cash and follow security procedures while delivering friendly service.

You will identify referral opportunities, support branch goals, and work in a team to ensure customer needs are met. Prior cash handling or sales experience is preferred.