Banking Customer Experience Specialist I

WesBanco, Inc.; Columbus (OH); Remote; USD 34,000 - 46,000; Full time

Job summary

WesBanco, Inc. in Columbus, OH seeks a Customer Service Specialist I to identify, respond to, and resolve customer requests related to bank products and services. You will be the primary customer touchpoint in the call center, delivering professional support while meeting service levels.

The role requires at least one year in customer service and contact center experience, with strong communication and problem-solving abilities in a fast-paced environment.

Qualifications

• Minimum of one year of customer service experience; banking experience preferred.
• Minimum of one year of contact center experience.
• Ability to work independently in a fast-paced environment with strong problem-solving.

Responsibilities

• Handle inbound calls across queues including account questions and digital banking services.
• De-escalate situations and escalate to supervisor when necessary.
• Resolve customer requests with banking partners and complete accurate transactions.
• Maintain knowledge of deposit, loan, and digital banking products.
• Maintain confidentiality and professional demeanor in all interactions.

Skills

Customer service

Time management

Communication

Multitasking

Education

High school diploma or GED

Job description

WesBanco, Inc. in Columbus, OH seeks a Customer Service Specialist I to identify, respond to, and resolve customer requests related to bank products and services. You will be the primary customer touchpoint in the call center, delivering professional support while meeting service levels.

The role requires at least one year in customer service and contact center experience, with strong communication and problem-solving abilities in a fast-paced environment.