Banking Customer Advocate: Service & Referrals

WesBanco, Inc.; St. Clairsville (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Job summary

WesBanco, Inc. in Ohio seeks a Customer Service Representative to deliver outstanding service, accurately process transactions, and uphold bank policies.

As the first point of contact for customers, you will balance the cash drawer, answer phones, and identify referral opportunities to support banking sales. You will maintain confidentiality of employee and customer information, develop knowledge of WesBanco products, and collaborate with the Banking Center team to meet service and sales goals

Qualifications

• Minimum 1 year of cash handling or customer service experience.
• Excellent customer service and communication skills.
• Ability to read and follow instructions and present information clearly.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Balances cash drawer and follows proper cash handling procedures.
• Maintains confidentiality of employee information and customer business.
• Responds to customer needs and identifies referral opportunities.
• Completes outbound calls as needed to support sales and service.
• Develops working knowledge of WesBanco products and services.
• Works with the Banking Center team to meet service goals.

Skills

Customer service

Cash handling

Communication

Mathematical skills

Education

High School Diploma or GED

Job description

WesBanco, Inc. in Ohio seeks a Customer Service Representative to deliver outstanding service, accurately process transactions, and uphold bank policies.

As the first point of contact for customers, you will balance the cash drawer, answer phones, and identify referral opportunities to support banking sales. You will maintain confidentiality of employee and customer information, develop knowledge of WesBanco products, and collaborate with the Banking Center team to meet service and sales goals