Banking Customer Experience Specialist

WesBanco Bank Inc.; Kent (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. in Kent, OH seeks a Customer Service Representative to be the first point of contact for customers, process transactions accurately, and provide excellent service in line with bank policies.

You will balance cash, protect confidential information, answer calls, and identify referral opportunities to support banking center goals while maintaining strong product knowledge and teamwork.

Qualifications

• High school diploma or GED required.
• 1 year of cash handling or customer service experience preferred.

Responsibilities

• Accepts and accurately processes financial service transactions.
• Balances cash drawer and follows cash handling procedures.
• Maintains confidentiality of employee and customer information.
• Answer incoming calls and support banking center operations.
• Identify referral opportunities and direct to appropriate lines of business.

Skills

Excellent customer service

Cash handling

Referral opportunities

Security awareness

Communication skills

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. in Kent, OH seeks a Customer Service Representative to be the first point of contact for customers, process transactions accurately, and provide excellent service in line with bank policies.

You will balance cash, protect confidential information, answer calls, and identify referral opportunities to support banking center goals while maintaining strong product knowledge and teamwork.