Banking Customer Experience Specialist

Security First Bank; Rapid City (SD); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

EAP

Job summary

Security First Bank is seeking a Customer Service Representative in Rapid City, SD to assist customers with everyday banking needs. You will process transactions, open new accounts, and provide guidance on bank products and services.

The role requires strong customer service skills, attention to detail, and ability to handle confidential information. Prior cash-handling or customer service experience is preferred.

Qualifications

• High School Diploma or GED required.
• One to twelve months of cash-handling or customer service experience preferred.
• Basic understanding of accounting procedures.
• Familiarity with office equipment and standard computer applications.
• Strong customer service skills and a genuine interest in working with the public.
• Ability to work with sensitive information and maintain confidentiality.

Responsibilities

• Process a variety of customer financial transactions, including deposits, withdrawals, loan payments, transfers, ACH transactions, and wire requests, while ensuring accuracy and compliance.
• Deliver exceptional customer service by assisting clients in person and by phone, resolving inquiries, and providing support for account and online banking needs.
• Maintain and update customer accounts, including account maintenance activities, transaction posting, and new account opening support.
• Balance and reconcile daily transactions, research discrepancies, and ensure all work is completed accurately and in accordance with established procedures.
• Support business growth and regulatory compliance by promoting bank products through referrals, adhering to bank policies, and maintaining strict confidentiality of customer information.

Skills

Customer service

Cash handling

Attention to detail

Confidentiality

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Security First Bank is seeking a Customer Service Representative in Rapid City, SD to assist customers with everyday banking needs. You will process transactions, open new accounts, and provide guidance on bank products and services.

The role requires strong customer service skills, attention to detail, and ability to handle confidential information. Prior cash-handling or customer service experience is preferred.