Banking Customer Experience Specialist

Security National Corporation; Moville Township (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off

Wellness program

401(k) savings plan at hire

Job summary

Security National Bank is seeking a Customer Service Representative to be the face of the branch, delivering friendly service, accurately processing transactions, and guiding customers to appropriate banking products. You’ll thrive in a fast-paced environment with strong attention to detail, excellent communication, and a teamwork mindset as you build lasting customer relationships.

Regular hours Monday–Friday with occasional Saturday mornings, plus a comprehensive benefits package and

Qualifications

• High school diploma or equivalent.
• Strong attention to detail and accuracy.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to navigate multiple computer systems and applications, including Microsoft Word and Excel.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
• Strong organizational, analytical, and problem-solving skills.
• Self-motivated with the ability to work independently and as part of a team.
• Professional, courteous, and service-oriented demeanor.

Responsibilities

• Deliver exceptional customer service and create a welcoming banking experience.
• Process deposits, withdrawals, transfers, and payments accurately.
• Maintain records and ensure compliance with bank policies.
• Collaborate with colleagues to meet branch goals and assist as needed.

Skills

Attention to detail

Customer service

Communication skills

Multitasking

Organization

Independent worker

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

Security National Bank is seeking a Customer Service Representative to be the face of the branch, delivering friendly service, accurately processing transactions, and guiding customers to appropriate banking products. You’ll thrive in a fast-paced environment with strong attention to detail, excellent communication, and a teamwork mindset as you build lasting customer relationships.

Regular hours Monday–Friday with occasional Saturday mornings, plus a comprehensive benefits package and