Banking Customer Service Specialist

Security First Bank; Ord (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Security First Bank in Ord, Nebraska, is seeking a Customer Service Representative to assist customers with everyday banking needs, open accounts, and answer questions. This full-time role requires strong customer service, accuracy, and discretion in handling confidential information.

The position involves processing transactions, maintaining records, and providing support in person and by phone, with opportunities to promote bank products. A High School Diploma or GED is required.

Qualifications

• High School Diploma or GED required.
• 1–12 months of cash‑handling or customer service experience preferred.
• Strong customer service skills and a genuine interest in working with the public.
• Ability to work with sensitive information and maintain confidentiality.
• Familiarity with basic accounting procedures.

Responsibilities

• Process customer financial transactions, including deposits, withdrawals, loan payments, transfers, ACH, and wire requests.
• Maintain accurate customer records by posting transactions, completing account maintenance, and opening new accounts.
• Provide customer support in person and by phone, assisting with inquiries, problem resolution, and online banking questions.
• Balance cash drawer and reconcile daily work to ensure accuracy.
• Research transaction discrepancies or missing items as needed.
• Review reports to ensure compliance with bank policies and regulatory requirements.
• Promote bank products and make referrals to appropriate departments.
• Maintain strict confidentiality and perform additional duties as assigned.

Skills

Customer service

Cash handling

Attention to detail

Confidentiality

Education

High School Diploma or GED

Tools

Computer applications

Office equipment

Job description

Security First Bank in Ord, Nebraska, is seeking a Customer Service Representative to assist customers with everyday banking needs, open accounts, and answer questions. This full-time role requires strong customer service, accuracy, and discretion in handling confidential information.

The position involves processing transactions, maintaining records, and providing support in person and by phone, with opportunities to promote bank products. A High School Diploma or GED is required.