Banking Customer Service Specialist

Security First Bank; Rainbow Trailer Court (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Paid time off & paid holidays

Employee assistance program (EAP)

Life & disability insurance

Professional development & career grow

Job summary

Security First Bank is seeking a Customer Service Representative to assist customers with everyday banking needs, processing transactions, opening accounts, and providing guidance on products and services. The role emphasizes confidentiality, accuracy, and strong customer service skills in a fast-paced environment.

You will balance cash, resolve discrepancies, and support branch operations while promoting banking solutions.

Qualifications

• High school diploma or GED required.
• Cash-handling, banking, or customer service experience preferred.
• Basic computer skills and ability to handle confidential information.

Responsibilities

• Process customer transactions, including deposits, withdrawals, payments, transfers, ACH, and wire requests.
• Open new accounts and perform account maintenance with accurate records.
• Provide exceptional customer service and online banking support; answer questions and guide customers.
• Balance cash transactions, research discrepancies, and maintain accuracy in daily operations.
• Promote bank products and services while maintaining compliance and supporting branch operations.

Skills

Customer service

Communication

Relationship-building

Attention to detail

Confidentiality

Cash handling

Banking knowledge

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

Security First Bank is seeking a Customer Service Representative to assist customers with everyday banking needs, processing transactions, opening accounts, and providing guidance on products and services. The role emphasizes confidentiality, accuracy, and strong customer service skills in a fast-paced environment.

You will balance cash, resolve discrepancies, and support branch operations while promoting banking solutions.