Banking Customer Experience Specialist

Security First Bank; Hay Springs (NE); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401k with company match

Paid time off

EAP

Life & disability insurance

Career growth

Job summary

Security First Bank is hiring a Customer Service Representative to assist customers with everyday banking needs, from processing transactions to opening new accounts. You will provide friendly, accurate service and help customers navigate digital banking tools.

The role requires strong communication, attention to detail, and the ability to handle confidential information in a fast-paced branch environment. Competitive benefits and opportunities for growth are offered.

Qualifications

• Strong customer service and communication skills, with the ability to work with sensitive information.
• Proven ability to manage multiple tasks accurately in a fast-paced environment.
• Basic math and accounting literacy; comfortable with banking software and systems.

Responsibilities

• Process customer transactions including deposits, withdrawals, payments, transfers, ACH and wire requests.
• Open new accounts and perform account maintenance while keeping accurate customer records.
• Provide exceptional customer service by handling inquiries, resolving issues, and supporting online banking.
• Balance cash drawers, research discrepancies, and ensure daily operational accuracy.
• Promote bank products and services while maintaining compliance and supporting branch operations.

Skills

Customer service

Attention to detail

Confidential information handling

Communication

Relationship building

Cash handling

Education

High school diploma or GED

Tools

Computer applications

Job description

Security First Bank is hiring a Customer Service Representative to assist customers with everyday banking needs, from processing transactions to opening new accounts. You will provide friendly, accurate service and help customers navigate digital banking tools.

The role requires strong communication, attention to detail, and the ability to handle confidential information in a fast-paced branch environment. Competitive benefits and opportunities for growth are offered.