Banking Customer Experience Specialist

Security Bank; Springfield (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

Security Bank is seeking a Customer Service Representative (CSR) who will be a friendly, polished, and dependable face of the branch. The role emphasizes accurate cash handling, daily transactions, and delivering an exceptional customer experience.

No banking experience is required; training will be provided. You will learn banking products, assist customers, and contribute to a professional community bank environment with opportunities for advancement.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• A professional, polished, and approachable demeanor.
• Strong attention to detail and the ability to handle transactions accurately.
• Basic computer skills and the ability to learn new software and technology.
• Dependability, sound judgment, and the ability to maintain confidentiality.
• The ability to work effectively in a fast-paced environment while balancing customer needs and daily responsibilities.

Responsibilities

• Welcome customers and provide friendly, professional, and personalized service.
• Assist customers with everyday banking needs, questions, and transactions.
• Build positive relationships by listening, identifying customer needs, and providing appropriate solutions.
• Handle customer concerns with patience, professionalism, and good judgment.
• Maintain a professional and approachable presence while representing Security Bank in the community.
• Process customer deposits, withdrawals, transfers, loan payments, and other routine banking transactions.
• Receive, count, verify, and balance cash accurately.
• Issue cashier's checks, money orders, and other negotiable items.
• Maintain an accurate cash drawer and complete daily balancing procedures.
• Process transactions using the Bank's teller capture and other banking systems.

Skills

Customer service

Communication skills

Professional demeanor

Attention to detail

Cash handling

Computer skills

Education

High school diploma or equivalent

Job description

Security Bank is seeking a Customer Service Representative (CSR) who will be a friendly, polished, and dependable face of the branch. The role emphasizes accurate cash handling, daily transactions, and delivering an exceptional customer experience.

No banking experience is required; training will be provided. You will learn banking products, assist customers, and contribute to a professional community bank environment with opportunities for advancement.