Banking Customer Experience Specialist

Security First Bank in; Hay Springs (NE); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental & vision insurance

401(k) with company match

Paid time off & paid holidays

Employee assistance program (EAP)

Life & disability insurance

Professional development & career grow

Job summary

Security First Bank in Hay Springs, NE is seeking a Customer Service Representative to assist customers with everyday banking needs, process transactions, open new accounts, and provide product guidance. The role emphasizes accuracy, confidentiality, and strong communication in a fast-paced environment.

The ideal candidate has a high school diploma, cash-handling or customer service experience, and the ability to balance cash drawers while delivering exceptional service.

Qualifications

• High school diploma or GED required.
• Cash-handling, banking, or customer service experience preferred.
• Strong customer service, communication, and relationship-building skills.
• Basic accounting knowledge and proficiency with computer applications.
• Ability to maintain confidentiality, manage multiple tasks, and work accurately in a fast-paced environment.

Responsibilities

• Process customer transactions, including deposits, withdrawals, payments, transfers, ACH, and wire requests.
• Open new accounts, perform account maintenance, and maintain accurate customer records.
• Provide exceptional customer service by assisting with inquiries, problem resolution, and online banking support.
• Balance cash transactions, research discrepancies, and ensure accuracy in daily operations.
• Promote bank products and services, maintain compliance, and support branch operations as needed.

Skills

Cash-handling

Customer service

Communication

Relationship-building

Confidentiality

Education

High school diploma

Tools

Computer applications

Job description

Security First Bank in Hay Springs, NE is seeking a Customer Service Representative to assist customers with everyday banking needs, process transactions, open new accounts, and provide product guidance. The role emphasizes accuracy, confidentiality, and strong communication in a fast-paced environment.

The ideal candidate has a high school diploma, cash-handling or customer service experience, and the ability to balance cash drawers while delivering exceptional service.