In-Office Banking Customer Service Specialist

WesBanco; Parkersburg (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco is seeking a Customer Service Representative (CSR) in Parkersburg, WV for a role requiring consistent, in-office presence at a WesBanco location. The CSR will greet customers, process transactions, and identify referral opportunities while promoting WesBanco products and services.

The position emphasizes excellent service, accuracy, and compliance with bank policies. Strong communication and confidentiality are essential as you work with customers and colleagues in a busy Banking Center.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year cash handling, sales or customer service experience preferred.
• Ability to read and write simple correspondence; good communication with customers.

Responsibilities

• Accept and accurately process all financial service transactions.
• CSR cash drawer responsibilities and balancing procedures.
• Comply with security and audit procedures.
• Maintain confidentiality of employee and customer information.
• Support Banking Center by answering calls and handling referrals.
• Develop knowledge of WesBanco products and services.

Skills

Excellent customer service

Perform customer transactions

Operational and security proficiency

Identify referral opportunities

Education

High School Diploma or GED

Job description

WesBanco is seeking a Customer Service Representative (CSR) in Parkersburg, WV for a role requiring consistent, in-office presence at a WesBanco location. The CSR will greet customers, process transactions, and identify referral opportunities while promoting WesBanco products and services.

The position emphasizes excellent service, accuracy, and compliance with bank policies. Strong communication and confidentiality are essential as you work with customers and colleagues in a busy Banking Center.