Banking Customer Experience Specialist

City National Bank of West Virginia; Stephens City (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank in Stephens City, VA is seeking a Customer Service Representative to provide courteous, accurate banking support on-site. You will handle inquiries, process transactions, and guide customers through online and mobile banking options. A strong emphasis on accuracy, compliance, and customer rapport is required.

Join a team focused on excellence, with opportunities for growth and a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Communication skills

Problem-solving

Attention to detail

Computer skills

Customer service

Banking software

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

CRM systems

Job description

City National Bank in Stephens City, VA is seeking a Customer Service Representative to provide courteous, accurate banking support on-site. You will handle inquiries, process transactions, and guide customers through online and mobile banking options. A strong emphasis on accuracy, compliance, and customer rapport is required.

Join a team focused on excellence, with opportunities for growth and a comprehensive benefits package including health insurance, retirement plans, and paid time off.