Banking Services & Customer Solutions Specialist

City National Bank; Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

City National Bank is seeking a Customer Service Representative to handle lobby traffic, resolve routine and complex customer issues, and support sales of bank products.

Ideal candidates will have strong customer service and sales skills, 1–2 years of retail banking experience, and cash-handling familiarity. This on-site role requires a high school diploma and professional demeanor for a fast-paced branch environment.

Qualifications

• High school diploma or equivalent.
• 1–2 years of retail banking experience preferred.
• Cash handling experience preferred.

Responsibilities

• Provide excellent customer service while performing banking transactions.
• Actively promotes and sells the bank’s products and services.
• Process routine banking transactions and service requests including deposits, withdrawals, transfers, loan payments.

Skills

Customer service

Oral communication

Sales skills

Education

High school diploma or equivalent

Job description

City National Bank is seeking a Customer Service Representative to handle lobby traffic, resolve routine and complex customer issues, and support sales of bank products.

Ideal candidates will have strong customer service and sales skills, 1–2 years of retail banking experience, and cash-handling familiarity. This on-site role requires a high school diploma and professional demeanor for a fast-paced branch environment.