On-Site Banking Customer Care Specialist

City National Bank; Cynthiana (KY); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking a Customer Service Representative to join our on-site team. You will deliver exceptional customer service, advise customers on banking products, and support transactions and digital banking inquiries.

The role emphasizes accurate record-keeping, regulatory compliance, and collaboration with internal teams to resolve complex customer issues. A professional demeanor and strong communication are essential.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in banking or financial services is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and attention to detail.
• Proficient with computers and banking software.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service by promptly addressing inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank professionally.
• Identify needs and recommend banking products and services.
• Process deposits, withdrawals, and transfers accurately.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records in compliance with banking regulations.
• Collaborate with internal teams to address complex issues and ensure prompt resolution.

Skills

Customer service

Communication

Banking software

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software & systems

Job description

City National Bank is seeking a Customer Service Representative to join our on-site team. You will deliver exceptional customer service, advise customers on banking products, and support transactions and digital banking inquiries.

The role emphasizes accurate record-keeping, regulatory compliance, and collaboration with internal teams to resolve complex customer issues. A professional demeanor and strong communication are essential.