Banking Customer Experience Specialist

SouthState Bank; Lorida (FL); Remote; USD 30,000 - 42,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative to deliver a seamless banking experience for external and internal customers. You will handle account inquiries, provide digital banking support, and promote virtual branch services while upholding security and compliance standards.

The role requires excellent communication, active listening, and a calm, professional demeanor on busy calls. Evening and weekend shifts may apply, with on-site work in Florida.

Qualifications

• Must have excellent customer service skills including verbal, listening, and problem-solving.
• Ability to handle confidential information professionally.
• Flexible hours and willingness to adapt to scheduling needs.
• Receptive to coaching and feedback.

Responsibilities

• Provide superior service by delivering a seamless customer experience.
• Identify and resolve inquiries on accounts, transfers, and card issues.
• Answer inbound phone inquiries timely and professionally.
• Promote virtual branch solutions and meet quality goals.
• Maintain security of customer information and complete required training.

Skills

Customer service

Inbound call center

Financial services

Strong computer skills

Education

High School Diploma or equivalent

Job description

SouthState Bank is seeking a Customer Care Representative to deliver a seamless banking experience for external and internal customers. You will handle account inquiries, provide digital banking support, and promote virtual branch services while upholding security and compliance standards.

The role requires excellent communication, active listening, and a calm, professional demeanor on busy calls. Evening and weekend shifts may apply, with on-site work in Florida.