Remote Banking Customer Care Specialist I

SouthState Bank; Florida; Remote; USD 21,000 - 28,000; Full time

Job summary

SouthState Bank in Florida is seeking a Customer Care Representative to deliver a seamless customer experience across products and services. You will build trust quickly, become a subject matter expert, and resolve inquiries with care.

The role requires strong communication, ability to handle sensitive information, and adaptability to shifting schedules, including evening hours and weekend rotation. Training is provided to ensure compliance and service excellence.

Qualifications

• Customer service experience in inbound call center settings.
• Experience in financial services is preferred.
• Strong computer skills and ability to navigate systems quickly.
• Flexibile hours availability.

Responsibilities

• Provide superior customer service to external and internal customers with a seamless experience.
• Identify customer issues, communicate resolutions, and escalate trends to management.
• Respond to inbound phone inquiries promptly and professionally.
• Assist with account inquiries, balance checks, transfers, and password resets.
• Promote virtual branch solutions and meet quality and productivity goals.
• Maintain customer information security and verify identity on calls.

Skills

Customer service

Inbound Call Center

Financial services

Computer skills

Education

High School Diploma or equivalent

Job description

SouthState Bank in Florida is seeking a Customer Care Representative to deliver a seamless customer experience across products and services. You will build trust quickly, become a subject matter expert, and resolve inquiries with care.

The role requires strong communication, ability to handle sensitive information, and adaptability to shifting schedules, including evening hours and weekend rotation. Training is provided to ensure compliance and service excellence.