Banking Customer Experience & Solutions Specialist

Penn Community Bank; Bristol (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

Penn Community Bank in Bristol, Virginia, is seeking a Customer Service Representative to process customer transactions and provide outstanding service. The role involves helping customers with account maintenance, promoting Bank products, and ensuring smooth account opening procedures.

Applicants should have a High School diploma and excellent communication skills. The position requires a focus on detail and the ability to multitask in a traditional office environment operating six days a week.

Qualifications

• High School diploma or equivalent required.
• Previous banking experience preferred.

Responsibilities

• Process customer transactions accurately and efficiently.
• Perform customer requested account maintenance.
• Assist customers with complex service issues.
• Promote Bank products and services.
• Open personal and business accounts.
• Organize work to balance transactions accurately.
• Provide outstanding customer service.

Skills

Knowledge of Bank products and services

Excellent customer service and communication skills

Ability to interact well with Team Members and customers

Strong attention to detail and accuracy

Basic computer skills

Ability to multi-task and remain organized

Education

High School diploma or equivalent

Job description

Penn Community Bank in Bristol, Virginia, is seeking a Customer Service Representative to process customer transactions and provide outstanding service. The role involves helping customers with account maintenance, promoting Bank products, and ensuring smooth account opening procedures.

Applicants should have a High School diploma and excellent communication skills. The position requires a focus on detail and the ability to multitask in a traditional office environment operating six days a week.