Banking Customer Success Lead

Penn Community Bank; Bristol (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

Penn Community Bank, located in Bristol, Virginia, is seeking an experienced professional to manage the Customer Success Specialists and ensure high-quality service delivery. This role involves leading a team, handling customer resolutions, and ensuring compliance with banking regulations.

The ideal candidate will have at least three years of call-center experience, preferably in financial services, and outstanding leadership and communication skills. A four-year degree or equivalent experience is preferred. This is a great opportunity to shape customer experiences and contribute to business growth.

Qualifications

• Four-year college degree in a related field preferred or equivalent work experience.
• Three years call-center experience, preferably in financial services.
• Minimum two years supervisory experience.

Responsibilities

• Manage daily function of Customer Success Specialists.
• Serve as point of contact for disgruntled customers.
• Display strong financial acumen and knowledge of banking.

Skills

Interpersonal and communication skills

Time management

Leadership and supervisory skills

Problem-solving and analytical skills

Education

Four-year college degree in a related field

Tools

Salesforce

Microsoft Office Suite

Job description

Penn Community Bank, located in Bristol, Virginia, is seeking an experienced professional to manage the Customer Success Specialists and ensure high-quality service delivery. This role involves leading a team, handling customer resolutions, and ensuring compliance with banking regulations.

The ideal candidate will have at least three years of call-center experience, preferably in financial services, and outstanding leadership and communication skills. A four-year degree or equivalent experience is preferred. This is a great opportunity to shape customer experiences and contribute to business growth.