Customer Service Representative- Bristol

Penn Community Bank; Bristol (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

Penn Community Bank in Bristol, Virginia, is seeking a Customer Service Representative to process customer transactions and provide outstanding service. The role involves helping customers with account maintenance, promoting Bank products, and ensuring smooth account opening procedures.

Applicants should have a High School diploma and excellent communication skills. The position requires a focus on detail and the ability to multitask in a traditional office environment operating six days a week.

Qualifications

• High School diploma or equivalent required.
• Previous banking experience preferred.

Responsibilities

• Process customer transactions accurately and efficiently.
• Perform customer requested account maintenance.
• Assist customers with complex service issues.
• Promote Bank products and services.
• Open personal and business accounts.
• Organize work to balance transactions accurately.
• Provide outstanding customer service.

Skills

Knowledge of Bank products and services

Excellent customer service and communication skills

Ability to interact well with Team Members and customers

Strong attention to detail and accuracy

Basic computer skills

Ability to multi-task and remain organized

Education

High School diploma or equivalent

Job description

Responsibilities

Process customer transactions accurately and efficiently, ensuring all required forms are completed properly.

Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering.

Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.

Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending.

Open personal and business accounts using a Bank computer system and other related third party systems. Adhere to all Bank policies and procedures when opening accounts.

Participate in new customer relationship onboarding calls and prescribed network-wide outbound call campaigns.

Organize work to facilitate a timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels.

Provide outstanding customer service while exhibiting a professional demeanor at all times.

Utilize the customer relationship management system to document customer conversations and send referrals to other departments.

Perform related duties as required.

Skills and Competencies

Knowledge of Bank products and services.

Excellent customer service and communication skills.

Ability to interact well with Team Members and customers.

Strong attention to detail and accuracy.

Basic computer skills.

Ability to multi-task and remain organized.

Education and Experience

High School diploma or equivalent required.

Previous banking experience preferred.

Working Conditions

Traditional office environment with no unusual work conditions; the branch operates six days a week (Monday–Saturday) with operational hours depending on branch location.

All branch Team Members are required to work a minimum of two Saturdays per month.

Equal Opportunity

Penn Community Bank is an equal opportunity employer.