Banking Customer Care & Accounts Specialist

Penn Community Bank; Fairway (KS); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Penn Community Bank is seeking a customer service focused team member to process transactions and open accounts. You will handle account maintenance, coordinate with multiple departments, and promote banking products to meet customer needs.

The role requires attention to detail, strong communication, and the ability to balance daily transactions. Traditional office setting with weekend hours and equal opportunity employment.

Qualifications

• Knowledge of bank products and services.
• Excellent customer service and communication skills.
• Ability to interact well with team members and customers.

Responsibilities

• Process customer transactions accurately and efficiently.
• Open personal and business accounts using bank systems.
• Perform customer requested account maintenance (address changes, ID updating, card and check ordering).
• Assist customers with complex service issues and coordinate with other departments for timely resolutions.
• Promote bank products and services based on customer needs, including investments and lending.
• Adhere to policies when opening accounts and documenting conversations in CRM.
• Participate in onboarding calls and outbound campaigns.
• Balance transactions at day end and maintain appropriate cash levels.
• Provide outstanding service with a professional demeanor.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

Basic computer skills

Team interaction

Education

High School diploma or equivalent

Job description

Penn Community Bank is seeking a customer service focused team member to process transactions and open accounts. You will handle account maintenance, coordinate with multiple departments, and promote banking products to meet customer needs.

The role requires attention to detail, strong communication, and the ability to balance daily transactions. Traditional office setting with weekend hours and equal opportunity employment.