Customer Service Representative- Bristol

Penn Community Bank; Bristol Township (Bucks County); On-site; USD 30,000 - 40,000; Full time

Job summary

Penn Community Bank in Bucks County is seeking a reliable Bank Associate to process customer transactions and provide excellent customer service. Your responsibilities will include maintaining accurate records, assisting with account maintenance, and promoting Bank products.

We look for candidates with a High School diploma, excellent communication skills, and the ability to multi-task. Join us in our welcoming branch environment with competitive work hours.

Qualifications

• Knowledge of banking products and services.
• Previous banking experience is preferred.
• Ability to provide outstanding customer service.

Responsibilities

• Process customer transactions accurately.
• Assist customers with complex service issues.
• Promote appropriate Bank products and services.
• Open personal and business accounts.
• Participate in customer onboarding calls.
• Maintain timely transaction balancing.

Skills

Knowledge of Bank products and services

Excellent customer service and communication skills

Ability to interact well with Team Members and customers

Strong attention to detail and accuracy

Basic computer skills

Ability to multi-task and remain organized

Education

High School diploma or equivalent

Job description

Job description:

• Process customer transactions accurately and efficiently, ensuring all required forms are completed properly. Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering.
• Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.
• Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending
• Open personal and business accounts using a Bank computer system and other related third party systems. Adhere to all Bank policies and procedures when opening accounts.
• Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns
• Organize work to facilitate a timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels.
• Provide outstanding customer service while exhibiting a professional demeanor at all times.
• Utilize the customer relationship management system to document customer conversations and send referrals to other departments.
• Perform related duties as required.

Skills and Competencies

• Knowledge of Bank products and services
• Excellent customer service and communication skills
• Ability to interact well with Team Members and customers
• Strong in attention to details and accuracy
• Basic computer skills
• Ability to multi-task and remain organized

Education and Experience

• High School diploma or equivalent required
• Previous banking experience preferred

Working Conditions

Traditional office environment with no unusual work conditions; the branch maintains six day a week operations (Monday - Saturday) with operational hours depending on branch location. All branch Team Members are required to work a minimum of two (2) Saturdays per month.

Penn community Bank is an equal opportunity employer.