Banking Customer Care Specialist (Remote/On-site)

SouthState Bank; Georgia; Remoto; USD 34.000 - 50.000; Tempo pieno

Descrizione del lavoro

SouthState Bank is seeking a Customer Care representative to provide superior service to external and internal customers. You will handle inquiries, build rapport, and escalate as needed while adhering to bank policies.

The role requires strong computer skills, the ability to navigate multiple banking systems, and flexibility for hours including Saturdays. Training and regulatory requirements are part of the onboarding process.

Competenze

• Education: High School Diploma or equivalent.
• Experience: Previous customer service in inbound call center.
• Certification/Knowledge: Excellent customer service skills, willing to work flexible hours, and handle confidential information.

Mansioni

• Identify and resolve customer inquiries with active listening and probing for first call resolution.
• Answer inbound phone inquiries with accurate, professional service.
• Assist with general account inquiries, digital banking support, and password/self-service tools.
• Promote virtual branch solutions and maintain customer rapport.
• Adhere to bank policies and complete required training.

Conoscenze

Customer service

Active listening

Problem solving

Multi-tasking

Communication

Empathy

Formazione

High School Diploma or equivalent

Strumenti

Computer skills

Navigate banking systems

Descrizione del lavoro

SouthState Bank is seeking a Customer Care representative to provide superior service to external and internal customers. You will handle inquiries, build rapport, and escalate as needed while adhering to bank policies.

The role requires strong computer skills, the ability to navigate multiple banking systems, and flexibility for hours including Saturdays. Training and regulatory requirements are part of the onboarding process.