Banking Customer Care Specialist — Remote-Ready

SouthState Bank; South Carolina; Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative to provide superior service to external and internal customers. The role requires building rapport, resolving inquiries, and promoting digital banking solutions from a Charleston-area location.

Candidates should have high school completion, prior inbound call center experience, and strong communication skills. Flexible hours and a supportive team environment are emphasized as part of the role.

Qualifications

• Experience in inbound call center customer service.
• Strong computer skills and ability to navigate systems.
• Ability to work with flexible hours.
• Excellent verbal and written communication.

Responsibilities

• Provide superior customer service via phone and digital channels.
• Resolve inquiries and issues on first contact.
• Promote virtual banking solutions to customers.
• Maintain customer information security and confidentiality.

Skills

Customer service excellence

Active listening

Communication skills

Education

High School Diploma or equivalent

Tools

CRM software

Job description

SouthState Bank is seeking a Customer Care Representative to provide superior service to external and internal customers. The role requires building rapport, resolving inquiries, and promoting digital banking solutions from a Charleston-area location.

Candidates should have high school completion, prior inbound call center experience, and strong communication skills. Flexible hours and a supportive team environment are emphasized as part of the role.