Banking Customer Care Specialist Onsite Growth & Benefits

City National Bank; Beckley (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

City National Bank is seeking a Customer Service Representative to join our team on-site. You will be the first point of contact, delivering exceptional service and guiding customers through banking options.

The role emphasizes accurate transactions, self-service assistance, and collaboration with internal teams to resolve issues, with a preference for candidates holding a high school diploma and banking experience.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in banking or financial institutions is a plus.
• Excellent communication skills, both verbal and written.
• Proficient computer skills and familiarity with banking software and systems.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Serve as the first point of contact for customers in a professional manner.
• Identify customer needs to recommend banking products and services.
• Process deposits, withdrawals, and transfers accurately.
• Educate customers on self-service options and online/mobile banking.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication

Problem solving

Attention to detail

Computer skills

Education

High school diploma

College degree preferred

Tools

Banking software

Job description

City National Bank is seeking a Customer Service Representative to join our team on-site. You will be the first point of contact, delivering exceptional service and guiding customers through banking options.

The role emphasizes accurate transactions, self-service assistance, and collaboration with internal teams to resolve issues, with a preference for candidates holding a high school diploma and banking experience.