On-Site Banking Customer Service Pro — Growth Path

City National Bank; Inwood (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking a Customer Service Representative to join our on-site team. You will be the first point of contact for customers, delivering friendly, accurate assistance and guiding them through banking options and digital services.

We value clear communication, problem-solving, and a professional demeanor in a fast-paced banking environment. Join a team that prioritizes reliability and customer care, with opportunities for growth and rewards.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Communication skills

Problem-solving

Attention to detail

Computer skills

Banking software

Customer rapport

Education

High school diploma

College degree preferred

Job description

City National Bank is seeking a Customer Service Representative to join our on-site team. You will be the first point of contact for customers, delivering friendly, accurate assistance and guiding them through banking options and digital services.

We value clear communication, problem-solving, and a professional demeanor in a fast-paced banking environment. Join a team that prioritizes reliability and customer care, with opportunities for growth and rewards.