Banking Customer Service Specialist — On-Site Excellence

City National Bank; Frankfort (KY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is hiring a Customer Service Representative to join on-site support in a dynamic banking environment. You will handle customer inquiries, process deposits and transfers, and guide customers through online and mobile banking options.

The role emphasizes accurate record-keeping, compliance with banking regulations, and collaboration with internal teams to resolve issues promptly.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient with banking software and systems.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Excellent communication skills

Strong problem-solving abilities

Proficient computer skills

Education

High school diploma or equivalent

Tools

Banking software

Job description

City National Bank is hiring a Customer Service Representative to join on-site support in a dynamic banking environment. You will handle customer inquiries, process deposits and transfers, and guide customers through online and mobile banking options.

The role emphasizes accurate record-keeping, compliance with banking regulations, and collaboration with internal teams to resolve issues promptly.